PRESS RELEASE NO. 040/RELEASE/PLNIPSERVICES/2026

N.A.N.O KALBAR Wins Golden Ticket Innovation Gateway XXIX 2026, Encouraging More Reliable PLN IP Services Customer Service

Semarang, August 21, 2026 – PLN Indonesia Power Services' (PLN IP Services) commitment to continuously improving the quality and reliability of its services to customers is realized through innovation and continuous improvement across various business processes. One such innovation is the N.A.N.O KALBAR (Integrated Online Procurement Management System KALBAR-1), which won the Golden Ticket for the National Selection at the INNOVATION GATEWAY XXIX 2026 event, organized by PT PLN (Persero) Research and Development Center at PT PLN (Persero) UPDL Semarang on August 19–20, 2026. With the theme "Accelerating Impactful Innovation for Energy Security and High-Quality Growth at PLN," this innovation in Business Process Management advanced the PLN IP Services innovation team to the Grand Final of SPKI XXIX, where they competed alongside top innovators from all PLN Group entities.

N.A.N.O KALBAR is a digital innovation developed to integrate and optimize the end-to-end Procurement of Goods and Services (PBJ) process. By utilizing automation, data integration, Artificial Intelligence (AI), and a monitoring system, this innovation drives a faster, more transparent, integrated, and controlled procurement process.

Through its implementation, N.A.N.O KALBAR has been able to accelerate information distribution by up to 95% through automated notifications and enable real-time monitoring of procurement activities. This innovation also features an Early Warning System to help detect potential SLA delays early so that follow-up can be taken immediately.

These improvements not only increase internal process efficiency but also strengthen end-to-end procurement monitoring and control. This business process strengthening is part of PLN IP Services' efforts to ensure every process runs more effectively, thus supporting improvements in quality, reliability, and customer satisfaction.

The President Director of PLN IP Services, Hari Cahyono, expressed his appreciation to the innovator team for this achievement. He stated that innovation is not simply about introducing new technology, but must also be able to deliver improvements that have a real impact on business processes and service quality for customers.

"Our highest appreciation goes to the N.A.N.O KALBAR team for their hard work, creativity, and spirit of improvement, which have led this innovation to win the Golden Ticket in the National Selection. Innovation is not just about creating new technology, but also about delivering solutions that have a real impact. Through N.A.N.O KALBAR, digitalizing the procurement process can drive faster, more transparent, integrated, and controlled processes. This improvement is a crucial part of supporting PLN IP Services to be more responsive and provide increasingly high-quality and reliable services to customers," said Hari.

Hari added that every innovation developed must be oriented towards value creation and sustainable benefits. Therefore, achieving the Golden Ticket provides momentum for the team to continue refining N.A.N.O KALBAR and prepare for the Grand Final of SPKI XXIX.

"This achievement is both a source of pride and motivation to continue giving our best. The journey of N.A.N.O. KALBAR continues toward the Grand Final of SPKI XXIX. Let's maintain our spirit and unity, strengthen our innovation, and prove that every improvement we make can provide real benefits for the company and our customers. We will continue to encourage this spirit across all levels of PLN IP Services, so that every idea can become a solution that adds value, improves process reliability, and strengthens customer trust in delivering sustainable, high-quality growth," Hari added.

This spirit of innovation and improvement is part of PLN IP Services' dedication to providing increasingly high-quality, reliable, and responsive services. Every improvement made in business processes is aimed at providing added value for customers, while strengthening PLN IP Services' commitment to wholehearted service.

Going forward, PLN IP Services will continue to encourage innovations that have a real impact on the company and its customers, in line with PLN's transformation to provide increasingly high-quality, reliable, and customer-oriented energy and services.

The latest information and news regarding PLN Indonesia Power Services can be accessed through the official portal: www.plnipservices.co.id

Corporate Communications

PLN Indonesia Power Services

PLN Indonesia Power Services at a Glance

PLN Indonesia Power Services (PLN IP Services) is a subsidiary of PLN Indonesia Power (PLN IP), a subholding of PT PLN (Persero). PLN IP Services provides the best, most up-to-date, and integrated energy solutions in the electricity sector through six core businesses: Operation & Maintenance, Energy Supply, Maintenance, Repair & Overhaul, EPC Services, Rental Power Services, and Strategic Part. PLN IP Services is committed to providing high-quality service for sustainable energy solutions.